Returns
Returns Policy
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If you are not entirely satisfied with your order you can return your product to us within 30 days from the date of delivery if it is unused/unworn and in its original packaging with all labels still attached. If you have any queries about our returns policy, please contact the specific retail team below –
Bute Looms Collection
buteloomscustomerservice@butefabrics.com
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End of Line Collection
All returns are at the customers expense and Bute Retail do not take responsibility for any undelivered or lost returns and are not liable for custom or duty charges on returned products. All fabric meterage, fabric samples and clearance products are non-refundable.
How do I return a product?
To return your order you should complete the returns form below and include this in your package. We also advise emailing
buteloomscustomerservice@butefabrics.com or info@buteretail.com with your details and order number to ensure your returned order is received and processed efficiently. There is also a returns label below that we recommend sticking to the front of your returned package. To complete your return, we require a receipt or proof of purchase. Products are returned at the customers expense, and we recommend that you send your returned order tracked – special delivery to ensure the package is delivered successfully.
Once we receive your returned order, we will refund the full price paid for the items through the original method of payment. You will receive an email when the refund has been processed, please allow up to 10 working days for this payment to be received.
Due to Covid-19 we have decided to close our retail store at the Bute Fabrics mill, so we are unable to accept physical collections or returns. Our full retail offering is now available on the Bute Fabrics website, if you have an queries, please email marketing@butefabrics.com. For updates on this service please subscribe to our mailing list.
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