FAQ's
Fabric Advisory
Please note the minimum order amount at butefabricsltd.com is £1. Any orders under this value will not be processed by our website provider.
The end of line fabrics featured on butefabrics.com are discontinued and/or end of line fabrics from our Bute Fabrics collection so there may be subtle imperfections in appearance, however, this will not affect the overall usage or aesthetic of the fabric.
We aim to describe and photograph our products as accurately as possible, however due to the woven nature of our fabrics, your product may vary slightly in appearance to that shown on the website.
Fabrics available on our shop may have any of the following quality issues:
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Weaving faults
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Colour variances
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Finishing variances
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Vegetable matter contamination
Meaning the fabric was not suitable for a first line sale, however this is reflected in the price. All end of line fabrics are non-refundable.
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Shipping & Returns​
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How long does shipping take?
We aim to ship orders within 2 working days. All orders will be shipped Monday – Friday, not including bank holidays or any other holiday periods. Due to the current climate your delivery may take slightly longer to arrive than normal, for which we would like to offer our sincere apologies. Thank you for your patience, and please contact us if you need further information.
Standard shipping
UK: 5 – 7 working days
We currently only offer shipping within the UK, if you are outside the UK or have any questions regarding our shipping details, please get in touch with the specific retail team below –
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Bute Looms Collection
buteloomscustomerservice@butefabrics.com
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End of Line Collection
For all enquiries regarding trace accounts for our Bute Fabrics collections please contact sales@butefabrics.com.
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How do I track an order?
Once your order has been shipped, your tracking number will be available to use in your account on our website.
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What packaging do you use?
Our mailing bags for all ready-made products are recyclable, biodegradable, and compostable. All our fabric meterage is sent on cardboard fabric rolls and our samples will be posted in fully recyclable envelopes.
What is your returns policy?
If you are not entirely satisfied with your order you can return your product to us within 30 days from the date of delivery if it is unused/unworn and in its original packaging with all labels still attached. If you have any queries about our returns policy, please contact the specific retail team below –
Bute Looms Collection
buteloomscustomerservice@butefabrics.com
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End of Line Collection
All returns are at the customers expense and Bute Fabrics do not take responsibility for any undelivered or lost returns and are not liable for custom or duty charges on returned products. All fabric meterage, fabric samples and clearance products are non-refundable.
How do I return a product?
To return your order you should complete the returns form below and include this in your package. We also advise emailing
buteloomscustomerservice@butefabrics.com or info@buteretail.com with your details and order number to ensure your returned order is received and processed efficiently. There is also a returns label below that we recommend sticking to the front of your returned package. To complete your return, we require a receipt or proof of purchase. Products are returned at the customers expense, and we recommend that you send your returned order tracked – special delivery to ensure the package is delivered successfully.
How long does a refund take?
Once we receive your returned order, we will refund the full price paid for the items through the original method of payment. You will receive an email when the refund has been processed, please allow up to 10 working days for this payment to be received.
Can I collect or return an order to your store?
Due to Covid-19 we have decided to close our retail store at the Bute Fabrics mill, so we are unable to accept physical collections or returns. Our full retail offering is now available on the Bute Fabrics website, if you have an queries, please email marketing@butefabrics.com. For updates on this service please subscribe to our mailing list.
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Functionality
How does your fabric sampling service work?
We offer a sampling service for all our fabrics to ensure that you order the fabric that you want. We charge 50p per sample for this service and each sample is approximately 10cm x 10cm. We advise any of our customers who are interested in purchasing fabric meterage to order a fabric sample first to ensure the colour, weight and texture are to your liking.
All fabric samples are non-refundable and will be posted, if not included in an order, with other products. We do not supply samples for ready-made/non-fabric products.
How can I pay for my item?
You can pay via the following payment methods:
Credit or Debit Card (Visa, Mastercard and American Express)
We can also take orders over the telephone. If you have any further queries regarding payment, please get in touch with our customer service team by calling 07747 034 570.
How often do you add new products to your collections?
We are regularly updating our fabric and product collections and aim to introduce to products to the website as often as possible. If you are subscribed to our mailing list, you will receive updates when we are launching new collections and adding new products to our end of line section on the website.
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Sustainability & Tolerances
Care & Washing Instructions
All our products are dry clean only. For more information, please see below our care and cleaning guide –
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What is FR?
FR or flame retardant is a chemical substance that is added to materials during the manufacturing process to both reduce the likelihood of the finish product catching fire and slow down combustion.
What are Martindale Rubs/Cycles?
Martindale is a unit used to measure the abrasion resistance of textiles. A rub test is a method of assessing the durability of a fabric. Our fabrics have Martindale rub measurements listed in the product description.
Lightweight – -50,000 rubs
Mediumweight – 50,000 – 100,000 rubs
Heavyweight – +100,000 rubs
What is fabric pilling?
Fabric pilling is when small balls of fibres form on a piece of fabric due to abrasion. Pilling normally happens on parts of the fabric that receive the most abrasion, but this does not interfere with the functionality of the textile.
Size Tolerance
On our product and fabric pages there will be a size indicated (W x H) for each individual product. Due to the characteristics of natural fibres and the range of finishing processes our products go through, please be aware there may be up to a 5cm difference in the sizes specified.
Where are all your products made?
All our fabrics and products are made at the Bute Fabrics mill in Rothesay on the Isle of Bute. The mill was founded in 1947 and now offers a wide range of products and fabrics to clients globally. For more information about the mill please take a look at our story on the main menu.
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